Privacy Policy – Sulivery

Last updated: 12/01/2025

Sulivery values your privacy and is committed to protecting your personal data. This Privacy Policy explains what data we collect, why we collect it, and how we handle it.

By using the Sulivery platform (website, applications, and services), you agree to this Privacy Policy.

1. Who we are

Sulivery is a digital platform that connects customers, vendors, and delivery partners.

2. Data we collect

We may collect and process the following personal data:

• Name and business name

• Email address and phone number

• Account and login information

• Order and transaction data

• Address information (for delivery)

• Communications within the platform

• Technical data (IP address, device, browser)

3. Purposes of processing

We process personal data for the following purposes:

• Creating and managing user accounts

• Processing and fulfilling orders

• Facilitating payments

• Enabling communication between users, vendors, and delivery partners

• Customer support

• Improving and maintaining the platform

• Legal and administrative obligations

4. Legal basis

Personal data is processed based on:

• Performance of a contract

• Legal obligations

• Legitimate interests

• Consent, where applicable

5. Data sharing

We only share personal data when necessary, including with:

• Vendors (to fulfill orders)

• Delivery partners (for delivery purposes)

• Payment service providers

• Technical and hosting partners

We never sell personal data to third parties.

6. Data retention

We retain personal data only as long as necessary for the purposes for which it was collected, unless a longer retention period is required by law.

7. Security

Sulivery implements appropriate technical and organizational measures to protect personal data against loss, misuse, and unauthorized access.

8. Your rights

You have the right to:

• Access your personal data

• Correct or delete your data

• Object to processing

• Request data portability

Requests can be submitted via the Platform.

9. Cookies and tracking

Sulivery may use cookies and similar technologies to improve the functionality and performance of the Platform.

10. Changes

Sulivery reserves the right to update this Privacy Policy. The most current version will always be available on the Platform.

11. Contact

For questions regarding this Privacy Policy, please contact us via the Platform.